Vaelora support
A hand with your hold.
Questions about your kingdom, account, or a purchase? Write to us and include enough detail to help us find the problem.
support@playvaelora.ccOn iPhone, Vaelora is on the App Store. Anywhere else, play in your browser.
Keep your kingdom
Use Save your kingdom in the game to recover it on another device. The iPhone app can recover your guest kingdom on the same device. Guest kingdoms without purchases or device recovery are deleted after 30 days without play.
Return to your progress
Sign in with the same account and sign-in method you used to save your kingdom. If the game opens a different kingdom, contact us before deleting an account or starting over.
Restore an iPhone purchase
In the iPhone app, open the Shop tab (or tap the Ember counter at the top), scroll down to Your purchases and choose Restore purchases. Use the Apple ID used for the purchase. Eligible permanent purchases and an active March Pass can be restored; spent consumable Ember is not restored.
Report a problem
Tell us what happened, your kingdom name, your device and browser or app version, and roughly when it happened. A screenshot can help. Never send your password, payment details, or a sign-in code.
Account and privacy requests
To delete your account, tap your avatar at the top to open Profile and settings, choose About, and tap Delete account. Deleting an account does not cancel an Apple subscription. Cancel it through your Apple account settings. You can also email us about your data or a reported kingdom name.